Azur Casino Terms and Conditions

This page sets out the rules that govern your use of Azur. It explains the relationship between us and our players, the responsibilities that apply to accounts, and the controls we use to keep the site fair and secure. By using the platform you agree to these terms and any policies referenced here.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only you may use your account and you must not share login credentials. We require one account per person, household and payment method. If we suspect multiple accounts or fraud, we reserve the right to suspend or close accounts and withhold funds pending investigation. You must notify us immediately of any unauthorised access.

Eligibility requirements

To open an account you must meet the legal gambling age in your jurisdiction - in Canada this is 18 or older unless a different provincial age applies. You must provide truthful information during registration. We may refuse registration or restrict access where local law prohibits play or where we find you are a restricted person under our policies.

Acceptable platform use

Use the site only for lawful purposes and respect other users. Prohibited behaviour includes using automated bots, attempting to manipulate game outcomes, money laundering, and creating multiple accounts to exploit promotions. We may limit, suspend or close accounts that breach these rules or that we reasonably suspect are being used for illicit activity.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply in addition to these general terms. Bonuses may carry wagering requirements, game restrictions, maximum bet limits and expiry dates. We will publish the required terms at the point of offer. Withdrawing funds before meeting bonus conditions may forfeit the bonus and related winnings.

Deposits and withdrawals

Deposits and withdrawals are subject to verification and standard security checks. We may require identity and payment documentation before processing withdrawals. We support Canadian currency and common payment methods; processing times and limits depend on the chosen method. We may apply deposit or withdrawal limits and reserve the right to delay transactions where required for checks or by law.

Dispute resolution

If you have a dispute, contact our support team first so we can attempt to resolve the issue. If a matter is not resolved through support, we will outline escalation steps and may offer independent mediation where appropriate. For initial contact use [email protected]. We aim to investigate and respond in a timely manner.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and notified to account holders when appropriate. Continued use of the service after updates constitutes acceptance of the revised terms. If you do not accept a change you should stop using the service and close your account.