Azur Casino Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you create an account, play or interact with Azur from Canada. We take your privacy seriously and provide clear information about what data we collect, why we use it and how you can manage your information.

Types of data we collect

Personal data

When you register or verify your account we collect personal information such as your name, date of birth, email address, mailing address, phone number and government-issued ID documents where required for identity verification and anti-fraud checks.

Technical data

We collect device and connection information to operate the service. This includes IP address, device type, browser information, operating system, language settings and log data. We may also collect approximate location information for regulatory or security purposes.

Transactional data

We record payments and account activity such as deposits, withdrawals, game and bet history, bonus and promotion usage, winnings and other transaction details needed to manage your account and comply with legal obligations.

Other information

We may collect communications between you and our support team, feedback, and other information you provide when using the site or participating in promotions.

How we use your information

We use personal and technical data to create and maintain your account, process payments, perform identity checks, prevent fraud, provide customer support and improve our services. Transactional data is used to process deposits and withdrawals, calculate game results and maintain accurate records. We may also use anonymized or aggregated data for analytics and service improvement.

Data protection practices

We protect your information using administrative, technical and physical safeguards. Access to personal data is restricted to authorized staff and third-party service providers who need it to perform their duties. We use secure transmission protocols and store data on protected servers. Personal information is retained only as long as necessary to provide services and to meet legal and regulatory obligations.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, enable core site functions and analyse site usage. Cookies also support fraud prevention, session management and targeted content where permitted. You can manage cookie preferences through your browser settings, but disabling cookies may affect site functionality.

User rights

You have the right to access the personal data we hold about you, request correction of inaccurate information and ask for deletion where applicable. You may also object to certain uses of your data and request restrictions on processing as permitted by law.

Access, correction and deletion

To request access, correction or deletion of your information, contact us at [email protected]. We will verify your identity before responding and will respond in accordance with applicable privacy requirements. Some information may be retained where necessary for legal, tax or security reasons.

Information sharing and third parties

We may share personal information with payment processors, identity verification services, fraud prevention partners and other trusted service providers who process data on our behalf. We may also disclose information when required by law or to protect the safety and rights of our users. Where data is shared, we require appropriate safeguards and contractual protections.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site with the updated effective date. Continued use of Azur after changes indicates acceptance of the revised policy.